It’s easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door.
You can check your order status with the Instacart app or website.
In the app—
- Tap the Account icon
- Tap Your orders
- Tap an order to view its status
On the website—
- At the top left, click the 3 horizontal lines
- Click Your orders
- Click on an order to view its status
Tracking your order in progress
When your personal Shopper begins working on your order, you’ll see a message in the Instacart app. If you have notifications turned on, you’ll also receive a notification.
- Tap Account > Your orders.
- Tap See Shopped Items to view items already found and changes like replacements and refunds.
- You can Approve changes or choose Other options for each item.
Want to chat with your Shopper? Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. Note certain items, such as alcohol*, may not be added after your order is placed.
*Delivery of alcoholic beverages or prescription products are not available at all retailers, markets, territories, provinces, nor postal codes, and we cannot fulfill special requests for such items.
Tracking your delivery in progress
When it’s time for delivery, you’ll see a message in the Instacart app’s order screen. (If you have notifications turned on, you’ll get an alert as well.)
The delivery screen includes an estimated time of arrival and a map you can tap to follow the driver’s progress.
Need to give your driver last-minute delivery instructions? Scroll to the bottom of the delivery screen and tap Chat with shopper. (For safety reasons, drivers might not reply while they’re en route.)